Terms & Conditions
Cancellation/ Late Arrival Policy
In consideration of others and our professional time, we require 24 hours notice of cancellation for all services. A fee of 50% will be charged for late cancellations (less than 24hrs but more than 2hrs) and 100% will be charged for cancellations made less than 2 hrs before the scheduled appointment or No Show. If you arrive late for your appointment or don’t fill the necessary forms before your treatment, we will try our best to accommodate your full booking. However, if that’s not available, you will be billed for the full cost of the original booking. If you wish to cancel or reschedule an appointment please call us and speak directly to one of our spa coordinators. Please note that we do not take cancellation requests through text message, email or voicemail. For our Aesthetic Services, a fee of $25 will apply for every 15 min of your service as per our 24hr cancellation policy as 24hrs or more are strictly required to avoid any penalties.
Please note, clients using Gift Certificates or PrePaid Cards as their deposit are also subjected to this policy.
To clarify, any changes in the appointment (rescheduling, moving to another day, change of duration or changes in the original start time of the appointment) within the 24 hours window will be subjected to this policy.
Return Policy
We will offer a full refund on unopened products within 7 days of purchase or a credit within 30 days of the purchase, upon presentation of a valid receipt. Skin care products may be returned due to a severe reaction within 30 days of the purchase for a credit upon presentation of a valid receipt.
All lost or stolen gift cards are not replaceable. Our gift cards have a 1-year expiry on Registered Massage Therapy Services and no expiry on Esthetic Services. All sales are final. Please note that all gift cards, packages, service purchases, pre-payments, and deposits are non-refundable.
Discount Policy
All discounts offered by Body & Soul are applied to the full price of the service or product and can not be combined with any other promotion or discount.
Group Appointments Policy
Deposit Requirement
For group reservations of more than two guests, a mandatory deposit of 50% is required at the time of booking. This deposit is processed using a prepaid card. To facilitate this transaction, we require a credit card on file for each guest. Upon booking, a prepaid card will be issued and charged with 50% of the total cost for each guest’s appointment.
48 Hour Cancellation Policy
Our group appointments are subject to a 48 hour cancellation policy. If a rescheduling, modification, or cancellation request is made more than 48 hours before the scheduled appointment, the deposit may be utilized for any services or products within the spa or for any future bookings. Should you require a refund, clients are encouraged to contact us directly. Changes made within 48 to 24 hours of the appointment will incur a charge of 50% , while cancellations or changes made less than 24 hours before the appointment will result in a 100% charge of the deposit.
